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Terms & Conditions |
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1. Payment
For your convenience, WE Cinemas facilitates the use of certain third-party services that allow payment via accepted credit cards for movie tickets booked online or for other Website Services ("Payment Services") through this Website and Mobile Devices. These Payment Services are provided solely by third parties, and they are fully responsible for them. Please consult the respective third parties for any issues related to the Payment Services.
Tickets sold by WE Cinemas are priced as displayed for the relevant performance, and the amount payable will be debited immediately from your credit or debit card. By requesting tickets through the website, you are placing a booking request under these Terms, which becomes accepted and binding only once your payment has been debited. A confirmation booking reference will then be sent to you via email.
WE Cinemas treats all transactions and customer particulars with the strictest confidence. However, as the Internet is not entirely secure, while we will take reasonable steps to safeguard the security of any card information you provide, we cannot be held liable for any damage resulting from the loss of confidentiality of such information.
(1) We accept Visa and Mastercard only.
(2) Any failure or non-availability of the payment services shall not absolve you from liability to make payments due to us.
(3) All prices are nett and inclusive of GST.
(4) There will be a surcharge of SGD $1.50 per transaction for online bookings.
(5) Complimentary passes cannot be used for online bookings.
(6) No senior citizen concessionary rate is available for online bookings.
(7) All online seats are subject to availability. The management reserves the right to reject any order.
(8) All movie show dates and show times are correct as published, but the management reserves the right to change film schedules and ticket prices by posting changes online without prior notice.
2. Exchange & Refund
We will not entertain any cancellations or exchanges once the order is confirmed and paid for by the customer. All tickets, food & beverages, movie gift cards, and vouchers are non-exchangeable and non-refundable.
3. Rating
In accordance with Singapore law, WE Cinemas is required to refuse admission to anyone who is below the minimum age required by the relevant classification. No refunds or exchanges will be entertained for patrons who purchase tickets to rated movies for which they are not permitted admission. - Suitable for all ages. Everyone is admitted.
- Suitable for most, but parents should guide their young. No age restriction for admission.
- The PG13 rating is given to films with content deemed unsuitable for young children but not warranting an NC16 rating. Suitable for persons aged 13 and above; parental guidance is advised for children below 13.
- No one under age 16 is admitted.
- No one under age 18 is admitted.
- No one under age 21 is admitted. For more information on the new rating system implemented by the Media Development Authority, please visit here.
4. Refusal of Admission
WE Cinemas reserves the right to refuse admission or require you to leave the premises without a refund if : (1) The tickets are not purchased from authorised points of sale.
(2) You consume food and beverages that were not purchased from WE Cinemas. Only food and beverages purchased at the cinema may be consumed within the cinema.
(3) You put the safety of our customers, employees, or property at risk.
(4) You smoke within the cinema. Smoking is prohibited in the cinema.
(5) You do not agree to submit to any search for prohibited items, including but not limited to weapons, controlled substances, illegal substances, and recording devices.
(6) You do not meet the minimum age requirement for the relevant classification of the movie. No refunds or exchanges will be entertained for patrons who have purchased tickets to rated movies for which they are not permitted admission.
5. General
(1) Mobile phones must be switched off or set to silent mode in the cinema.
(2) Patrons must adhere to safety procedures or instructions provided by our staff or displayed on notices.
(3) It is a serious criminal offense to attempt to copy any film or other copyrighted material exhibited in any part of the cinema. Cameras and/or recording equipment of any kind are not permitted in the cinema.
(4) WE Cinemas strives to show films according to the advertised program. However, circumstances may arise where we cannot comply with the advertised program. In such cases, our liability is limited to a full refund of the purchased tickets. We are not responsible for program information advertised by third parties.
(5) WE Cinemas will not be responsible for any personal property brought to our premises.
(6) Patrons are required to follow all house rules and regulations set by WE Cinemas. The House Rules are displayed within our premises. We reserve the right to refuse entry or remove you from the premises if you do not comply with the House Rules, and/or at our discretion without providing a reason. In such cases, WE Cinemas reserves the right to refund the price of tickets at our discretion without providing a reason.
(7) WE Cinemas will not be held liable for unsuccessful attempts to contact contest winners for promotions it conducts.
(8) By purchasing WE Cinemas' tickets, you agree to the following terms and conditions: a. You agree to abide by the House Rules and regulations set by WE Cinemas. You acknowledge that WE Cinemas reserves the right to refuse entry or remove you from the premises if you do not comply with these rules or at its discretion without providing a reason. In such cases, WE Cinemas reserves the right to refund the ticket price at its discretion without providing a reason.
b. You agree that WE Cinemas reserves the right to change or cancel the show times of any movie at any time without prior notice. WE Cinemas shall not be liable to you or any third party for such changes or cancellations. In such cases, WE Cinemas will refund an amount not exceeding the ticket price.
c. You agree that WE Cinemas shall not be liable for any direct, indirect, or consequential losses, damages, or injuries suffered by you within WE Cinemas' premises, arising from any acts or omissions of WE Cinemas, its staff, or other patrons, whether negligent or otherwise. You release, waive, discharge, and covenant not to sue WE Cinemas, its employees, agents, contractors, or partners (collectively referred to as “Released Parties”) for any loss or damage, and agree not to make any claims or demands for any injury or death arising out of or related to your patronage at WE Cinemas, whether caused by the negligence of the Released Parties or otherwise.
d. You agree to indemnify and hold harmless the Released Parties from all proceedings, suits, actions, claims, and demands, as well as any loss, liability, damage, cost, or expenses incurred by them in respect to injury (including fatal injury), loss, destruction, or damage to property arising out of or related to your patronage at WE Cinemas, whether caused by the negligence of the Released Parties or otherwise. You assume full responsibility for any risk of bodily injury, death, or property damage arising out of or related to your patronage at WE Cinemas.
e. You consent to WE Cinemas photographing, filming, videotaping, and/or recording your image or voice through various means, including CCTV, during your patronage. This may include use in media or printed materials (including social media).
f. You confirm that you have read and fully understood these Terms and Conditions. Your purchase of WE Cinemas' tickets constitutes an irrevocable and unconditional agreement to these terms and conditions and serves as a complete and unconditional release of liability to the fullest extent allowed by Singapore law.
6. Website and Mobile Application
The Website Terms set out the legally binding terms that apply to everyone who accesses the Website, including via mobile devices and mobile applications. By accessing the Website, you agree to be bound by these Website Terms. If you do not wish to be bound by these terms, you must leave the Website immediately or refrain from accessing it.
The Website is provided free of charge, and WE Cinemas makes no guarantee that it will be uninterrupted or error-free. Additionally, we reserve the right to modify or discontinue, temporarily or permanently, all or any part of the Website without notice and without liability.
The materials on the Website are protected by copyright, trademark, and other intellectual property rights and laws. These materials are owned by or licensed to us and may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without our consent.
The Website contains links to other websites that are not controlled by us. Such links are provided for your convenience, and you access them at your own risk.
Other websites and mobile applications may contain links to our Website and/or reproduce content from our Website. Such links and content may not be updated or accurate, and you access them at your own risk. WE Cinemas is not responsible for information and services provided by such third parties.
7. WE Club
Click here for the full Terms & Conditions.
8. Privacy Policy
Eng Wah Global Pte Ltd (“EW”) owns and manages a portfolio of brands, including WE Cinemas. This Privacy Policy applies to personal data collected, stored, disclosed, and/or processed by EW in Singapore.
This Privacy Policy is applicable to websites owned and operated by EW or other websites where this Privacy Policy or a link to this Privacy Policy is displayed, as well as activities at EW Properties where EW notifies you that such activities are subject to this Privacy Policy. This Policy is based on the Singapore Personal Data Protection Act 2012 (“PDPA”) and any associated regulations and guidelines issued by the Personal Data Protection Commission (“PDPC”) of Singapore.
In jurisdictions outside of Singapore, EW’s practices may be subject to different or more restrictive local laws. By visiting or using the EW websites, you agree to the terms of this Privacy Policy. Please review this Privacy Policy carefully before visiting or using our website or otherwise providing us with any of your personal data.
Unless you opt out and instruct us otherwise, EW will share the personal data it collects from you with other EW subsidiaries, including those that own and operate Non-Singapore EW Properties, as permitted under applicable law and the PDPA. Personal data collected or stored in jurisdictions outside of Singapore may, subject to applicable law and the PDPA, be transferred to and used by EW or other jurisdictions. Similarly, personal data collected or stored by EW may, subject to applicable law and the PDPA, be transferred to and used by us outside of Singapore. When personal data is collected or transferred by EW, it will be treated according to the privacy practices set forth in this Privacy Policy.
(1) Purposes for Which Information is Used or May be Used EW currently uses or may in the future use your information for any purpose not prohibited by applicable law. This includes, but is not limited to, the following purposes: • To notify you of special events, promotions, and offers. • To provide you with personalised content on our website. • To improve the content and navigability of our website. • To verify your identity. • To process and respond to inquiries. • To facilitate and enhance your visit or provide goods and services. • To process purchase or credit transactions. • For the purposes for which you provided the information (e.g., payment for a service). • For awarding points in a loyalty or rewards program. • For compiling data and conducting statistical or demographic analysis. • To protect and defend the rights or property of EW or any of its affiliates. • To comply with a court order, legal process, or other legal requirements of governmental authorities. • In exceptional circumstances, at EW’s sole discretion, such as a national emergency, security concern, or other situations where EW deems disclosure prudent.
(2) Access to and Correction of Your Information You may request to access or correct (including update) your information by emailing us at wecinemas@engwah.com.sg. An administrative fee of $100 plus prevailing GST will apply. Please note that, subject to the PDPA, not all information collected may be available for review.
9. Change in Terms and Conditions
We reserve the right to update these Terms and Conditions from time to time. Your continued use of the website or mobile application after any updates to these Terms and Conditions will be deemed as acceptance of the updated terms.
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